Description
Introducing PixelDesk, the next-generation AI-powered Support Ticket System designed for seamless and intuitive customer support management. With PixelDesk, customers can effortlessly create their accounts, submit support requests, and experience a sleek messaging interface.
This innovative solution is the pinnacle of customer support and management for Laravel applications. It efficiently tracks and resolves customer issues by categorizing them based on type, priority, and category. PixelDesk ensures swift service delivery while maintaining a comprehensive log of all customer requests. Elevate your customer support game with PixelDesk’s Support Ticket System, offering a consistent and exceptional support experience for your clientele.
Key Features
AI-powered Replies & content management
Anonymous Chat via Email
Ticket Reply Management
Dynamic Webpage Management
Customizable Roles Management
Custom Fields Configuration
Agent System Integration
Live Chat with Agents
Multi-channel Live Notifications (Slack, Browser, Email, SMS, Pusher)
Customer Login with Captcha Security
Social Media Login (Gmail, Facebook)
File Uploads Management
Automation Functions for Streamlined Operations
Knowledgebase Articles
Notification and Email Templates
Customizable Pages
Map/IP-based Automated Ticket Assignment
Automated Ticket Assignment Functions (Best agent, Location-based, Group-based, Category-based)
Ticket Categorization System
Reporting Capabilities
Demo Access
Admin/Agent Panel: https://pixeldesk.kodepixel.com/admin
Admin Username: admin || Password: 123123
Agent Username: agent || Password: 12345
User Panel: https://pixeldesk.kodepixel.com/
User Access:
Username: [email protected] || Password: 12345
Server Requirements
Laravel Easy Installer
Installing the PixelDesk ticket management system is a breeze with our user-friendly, step-by-step Laravel wizard installer. No programming knowledge is necessary; simply follow the comprehensive documentation provided to effortlessly install the system.
Enhanced Security Measures
PixelDesk, our cutting-edge support ticket application, empowers you with robust security features. Safeguard your system by effortlessly managing access to your application through country whitelisting and blacklisting capabilities. Defend against potential threats such as DOS attacks and prevent CSRF attacks, ensuring a secure environment for your support ticket operations.
Clean UI
The redesigned admin dashboard UI for this support ticket exudes professionalism and a clean aesthetic. Offering three distinct dashboard designs, including two tailored for admin panel users and one specifically crafted for customers, this interface elevates the user experience to a new level of sophistication and functionality.
Important Information
Image Sources: Please be aware that all images used are solely for DEMO purposes. They are not integrated into the template and are NOT included in the final purchase files.
Support Terms
Kindly note that our support team responds to requests as long as the support purchase period remains active. Our support service is provided according to the product/item support policy. To continue receiving support services, it’s necessary to extend or renew support for the item.
For Support: https://support.kodepixel.com
Changelog
Version 1.7 [April 6, 2024]
## New Features:
1. Added a new trigger action allowing replies based on specific conditions.
2. Implemented dynamic ticket status fields with multi-language support
3. Introduced ticket department management functionality.
4. Added system operating hours; users can now see support agent availability based on operating hours.
5. Enhanced privacy controls:
- Users can now delete their own tickets.
- Agent names are now private in ticket replies.
- Improved message seen privacy.
6. Implemented drag-and-drop functionality for the knowledge base, organized by department.
7. Added new notification options for superadmins for live chat.
8. Implemented a table-based ticket view page for both admin and user panels.
## Fixes:
1. Fixed an issue in the Admin panel where live chat messages couldn't be deleted.
2. Resolved the trigger lock cycle problem occurring with timeframe triggers.
3. Addressed the primary key issue with triggers.
4. Fixed the problem of duplicate ticket IDs.
5. Optimized queries and code for better performance.
Version 1.6 [March 8, 2024]
Resolved a 500 error with User Ticket details. Fixed the issue with updating global templates. Solved the problem with Ticket Bulk Delete. odified the system upgrade function. Made minor UI adjustments to fix a bug in the live chat feature.
Version 1.5 [March 5, 2024]
Email-to-Ticket Live Chat in Admin Panel Enhanced Ticket Creation Form New Trigger System Integration Implemented OTP System for Ticket Creation and Search Integrated New AI Model Article Live Search Envato and azure social auth added. Force SSL configuration added. Security Captcha added in the ticket submission form. Maintenance Mode add. Fixed a minor bug in the AI content generator function. Fixed a minor ui issues in category section Code Optimization
Version 1.4 [January 15, 2024]
Tiket Reply optimize Cron Job Issue Fixed Article Optimize with frontend Mail notification fixed for all reply Chat option update Code Optimize and Query Optimize Add new Installation & update system with purchase key verify
Version 1.3 [December 29, 2023]
Bug Fixed Fixed user dashboard 500 error Fixed user existing ticket list open issue
Version 1.2 [December 27, 2023]
New Features Ticket Management Enhancements: Edit, delete, and draft options are now available for ticket messages, providing users with increased flexibility and control over their communication. Ticket Sound Notifications: Stay informed with the new sound notification feature for tickets, ensuring users never miss critical updates or messages. Controllable Ticket Priority Field: Users now have greater control over the ticket priority field, allowing for more effective and personalized management of support requests. Web Visitor Feature: Introducing the new web visitor feature, enhancing communication and engagement with visitors directly on your platform. Security Enhancement: Added a robust DOS attack prevention mechanism to bolster security and protect against potential threats. Customizable Ticket Fields: Enjoy more customization options for ticket custom fields, providing a tailored experience to meet unique business requirements. Bug Fixes minor bug fixes and performance enhancements have been implemented to ensure a seamless and efficient user experience. Fixed a minor UI issue in the FAQ section 1.2
Version 1.1 [December 10, 2023]
New Features Article Live Search Envato and Azure social authentication added Force SSL configuration added Security Captcha added in the ticket submission form Feature 5: Maintenance Mode added Bug Fixes Bug Fix 1: Fixed a minor AI content generator function bug Bug Fix 2: Fixed a minor UI issue in the category section 1.1
Version 1.0
Initial Release
