Z Desk - Support Tickets System with Knowledge Base and FAQs


Z Desk - Support Tickets System with Knowledge Base and FAQs

BEFORE YOU BUY, please read the item description carefully (e.g. existing features).

Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create a support ticketing system. It allows posting articles and FAQs. It supports the creation of multiple departments and user roles based on your needs.

If you’ll be interested, free script installation (on cPanel) for the first time after purchase (limited time).

Main Features:

  • Mobile Friendly
  • Bootstrap 5 (Main Website)
  • Based on CodeIgniter 3
  • Easy Installation Using Wizard
  • Dashboard and Statistics
  • Multiple Departments
  • Assign Multiple Users to Departments
  • Ticketing System
  • Tickets History
  • Auto Close Tickets
  • Email and Website Notifications
  • Knowledge Base
  • Share Articles on Social Media
  • Helpful or Not Helfpul Voting
  • FAQs Management
  • Announcements
  • Unlimited User Roles
  • Unlimited Staff Members
  • Canned Replies with Placeholders
  • Assign Tickets to Agents
  • Option to Show all Tickets or only Assigned (Roles)
  • 3 Colors for Public Pages
  • Generic User Login and Registration
  • Login with Username and Email Address
  • Social Login with Facebook, Google, and Twitter
  • Google reCaptcha
  • Secured Against XSS, SQL Injection and CSRF
  • Timezone Adaptive According to Every User’s Setting
  • Add User from Admin Panel
  • Edit User, User Profile Settings
  • Users List and Search with Different Filters
  • Date and Time Formats
  • Password Strength Setting
  • Users Invite System
  • Email Verification for Registration
  • Send Email to Registered User
  • Email Templates
  • Translation Ready
  • Backup Options
  • Cookie Consent Popup
  • Manage Active Sessions
  • Remember me Option
  • Reset Password
  • Maintenance Mode
  • Pages Management
  • Supports SMTP
  • Send Test Email
  • Google Analytics
  • Ajax Based

Requirements:

  • Linux Hosting
  • PHP Version 7.2+
  • MySQL Database
  • mod_rewrite (for URL Rewriting)
  • mbstring
  • GD Library
  • cURL
  • Mail and SMTP
  • ZipArchive

Support:

If you face any issue, you are most welcome to leave your message to my email address that’s given in the documentation or you can contact me through my profile.

Live Demo:

Login

Super Admin: [email protected]

Agent: [email protected]

User: [email protected]

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled.

Changelog:

Version 1.3 (14 September 2021)

- Added Search Tickets Option for User Area
- Added Tickets Filters in Admin Area
- Fixed Some Minor, Cron Job and Summernote Related Issues
- Some Minor Adjustments and Improvements

Version 1.2 (22 August 2021)

- Fixed Image Changing Issue on Edit User Page
- Fixed the Position of Delete Icon for Profile Image
- Fixed Forgot Password Page HTML
- Fixed the Tickets Auto Closing Related Issue
- Some Minor Improvements

Version 1.1 (16 August 2021)

- Added Option in Admin Panel to Create Ticket for Users
- Added Modal Popup for Image Attachments in Admin Panel
- Added Option to Edit the Tickets Replies
- Fixed View Image Modal Issue for Admin Edit User

Version 1.0 (15 August 2021)

- Initial Release