InfySupport – All in-one Laravel Help Desk Support Management Solution
InfySupport is Digital tickets management system that allows customers to raise issues and trace its status and responses. it offers your team / agents to use it and its come up with very smooth and easy flow.
You can also send us an email at [email protected]
Username: [email protected]
Here are some Key Features and Concepts that InfySupport provides.
The landing page helps customers to find details about you.
InfySupport comes with beautiful landing page which help customers to register into system and create tickets.
Customers can search public tickets and check comments on that tickets. Sometimes they don’t need to create a ticket at all. as same tickets will be created by some other users too.Customers must have to do registration into system while submitting their first ticket. Later they can log in into a portal and track their ticket status there.
We have created a beautiful and easy-to-use admin panel to manage your information and tickets. You can create new stuff and update the contents from there.
All the information at a glance about what’s happening in the support system. How many tickets submitted so far. How many tickets are still active and how many are closed. It is the place where system admin can have a complete idea about his site.
Agent will play import role in this system as they are going to manage the customers and their tickets. Admin can manage all agents from Agents menu. See their profile information and make edits if needed. Even he can create and delete the agents.
Customers will be handled by agents. Customer will create tickets and raise issues to support system. They cal also do a login and check his tickets that they created. They can add comments to tickets.
Every ticket can be categorized into a different category based on its purpose. So it is easy for the admin to find out how many tickets have been submitted on a particular category.
Admin can see all the tickets that are in system in this module. Admin can also create new tickets on behalf of customer and assign it to related agent. Admin can delete a specific ticket too and able to change the ticket status.
Manage your website FAQs in this module to answer users’ frequently asked questions.
Various settings related to support system branding like, name, company url, logo, footer, company address, social media links etc. can be managed from this section.
Agents can see their tickets into their panel. they can see lists of tickets that are assigned to him and take actions on related tickets, once customers issue get resolve agent can close ticket.
Customers can do login and allow to access tickets created by him. customers can track their ticket status in their dashboard and close ticket if their issue is solved.